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Guest Policies
Etiquette
As courtesy to other guests, we respectfully request that all visitors keep noise to a minimum and turn off your cell phones.

Reservations
Call in advance to secure your reservations. credit card number is required to hold your reservation. For expectant mothers, it is recommended for you to schedule an appointment for a free consultation 3 months before your due date.

Preparation Before Treatment
We advise that guests shower before coming to your appointment, as we recommend avoiding a shower or bath 3-4 hrs after therapy to enhance thebenefits of the herbs. Mothers receiving postnatal treatments are required to take a bath with the herbs provided before your session.

Disclosure
Guests with conditions such as high blood pressure, heart conditions, or are pregnant are advised to consult your doctor before signing up for any therapy. Please make your therapist aware of any medical conditions.

Minors
All guests under the age of 18 must be accompanied by a parent or a guardian.

No Shoes Policy
Upon arrival, all guests and staff are required to remove their shoes at the door and to soak and sanitize their feet. In our Asian culture we are not allowed to wear shoes in households for hygiene purposes. This custom also aids in the relaxation
of the tired feet, and increases vitality and mental clarity. Medically, walking barefooted will improve gait and arches, that will prevent knee, ankle and back pain.

Check In
Please check in at least 15 minutes prior to your scheduled appointment to allow time for a consultation and to complete our guest intake form.

Late Arrivals
If you are late, we can offer you the time remaining on your treatment or reschedule you with a 100% charge for the missed appointment.

Cancellation Policy
Cancellation notice MUST be given at least 24 hours prior to your scheduled appointment to avoid charges equal to 100% of your intended treatment. Cancellations can be made calling 718.888.7822 or via email: info@chandrawellnesscenter.com

Payment
We accept cash, Visa, and MasterCard. Most no-fault treatments are covered by your auto Insurance. 

Gift Cards
Gift cards are available to be purchased in person or by phone 

Refund Policy
Treatment packages and Gift Cards are non-refundable. 

House Call Services
Transportation fees are not included in service charges.

Gratuity
If you are pleased with your therapy, it is customary to leave 15%-20% gratuity for your therapist, however, the amount is at your discretion. Gratuities may be paid in cash or credit card.

Pets
We love your pets, but sorry, pets are not permitted in the facility.

Miscellaneous
At the end of your therapy, a cup of hot herbal tea will be offered to conclude your journey to ultimate health, relaxation and rejuvenation.
Salam
Peace